ResilienceDirect is an online secure, private platform supported by the Cabinet Office which enables emergency responders to work together during the preparation, response and recovery phases of an event or emergency. It includes the contact details of all the relevant individuals in the resilience community country-wide, a content management sytem to enable the uploading, sharing and editing of key documentation and mapping capability from Ordnance Survey. Live data from the Met Office, Environment Agency, British Geological Survey and Highways Agency can also be accessed to help provide a picture of how an event is unfolding and assess what needs to be done in the hours ahead, as illustrated in this short video and described by the Cabinet Office and Ordnance Survey.

All this enables responders like the Police, Fire Service, Environment Agency and local authority Emergency Planners to work together easily, to find and pass on relevant information and to get people and resources to the right place at the right time.

ResilienceDirect helps emergency responders fulfil the requirements of the Civil Contingency Act 2004 'to co-operate and share information in order to efficiently and effectively prepare for, and respond to, emergencies and ensure that action is coordinated' enabling the following activities: 

  • sharing emergency plans among Local Resilience Forum (LRF) members and others such as national/sub-national partner organisations and neighbouring LRFs
  • maintaining awareness of forthcoming exercises, events and meetings, and accessing related documentation such as agendas and minutes
  • sharing situation reports and briefings between local responders, to enable integrated management of events and consistent provision of information to the public
  • communicating situation reports to lead government departments and/or COBR, facilitating national coordination/action in response to an incident if necessary
  • gathering and reviewing comments on new policies or plans before publication, and collating lessons learned following events
  • managing contact information to ensure a single, up-to-date version of distribution lists
  • issuing news and guidance from central government to local responders via the Resilience Gateway


Who can access ResilienceDirect?

ResilienceDirect is available for use by all Category 1 and 2 Responders (as defined by the Civil Contingencies Act 2004), government departments and agencies, and other key organisations in the UK resilience community. Prospective users should contact the ResilienceDirect team on Before accessing ResilienceDirect, organisations are required to sign a Connection Agreement to ensure the continued integrity of the service.